Right of revocation
You have the right to revoke this contract within fourteen days without specifying the reasons.
As per § 312d BGB (German Civil Code), a right of revocation is excluded for the delivery of custom-made goods. This includes all deliveries of products which we manufacture to meet customer-specific requirements.
The revocation period amounts to fourteen days from the day on which you or a third person appointed by you, who is not the carrier, has taken the possession of the last part delivery or the last piece.
To exercise your right of revocation, you must inform us by means of a clear declaration (e.g. a letter sent by post, fax or email) about your decision to revoke this contract.
To observe the revocation period, it is sufficient for you to send the notification about the exercising of the Right to revocation before the expiry of the revocation period to:
Diakonisches Werk Innere Mission Leipzig e.V.
Tel.: (03 41) 47 82 – 200
Fax: (03 41) 47 82 - 230
Consequences of the revocation
If you revoke this contract, we shall return all payments to you, which we have received from you, including the delivery costs (with the exception of the additional costs which result from the fact you have selected a type of delivery different from the reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we have received your notification about your revocation of this contract. For this return payment, we use the same mode of payment that you have used for the original transaction, unless a different mode has been explicitly agreed upon with you; you will certainly not be charged any fees on account of this return payment. We can refuse the return payment until we have again retained the goods or until you have furnished the proof that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us immediately and in any case at the latest within fourteen days from the day on which you inform us about the revocation of this contract. The period shall be deemed as observed if you send the goods before the expiry of the period of fourteen days.
The direct costs of the delivery of the goods shall be borne by you.
You must only pay for any loss of value of the goods if this loss of value can be attributed to the handling not required for the check of quality, properties and functioning of the goods by you.